A non-refundable booking fee equal to the price of sesion fee will be paid by the Client prior to the photo shoot to secure the booking.
Lullaby Photography is happy to provide a service for newborns up to 14 days old. If you gave a birth and did not contact Lullaby Photography within 72h to arrange a session day your booking fee might be lost as we cannot guarantee a space if not confirmed.
Family & Friends During a Session
Due to a space limitation we ask that a maximum of 2 adults (parents) come to the
photo shoot. Lullaby Photography reserves a right to cancel your session on the day if
there are more than 2 adults attending without any prior agree.
Sickness & Cancellations
We understand that children can be unpredictable and can fall ill at any time. In the event of sickness prior to the session, the Client agrees to make every possible effort to inform Lullaby Photography no later than 3 hours prior to the start time of the photography session. The session can be transferred to a new date which will be at the convenience of both parties within a maximum 2 month period. No-shows will be treated as a cancellation and booking fee will be lost.
Lullaby Photography reserves the right to re-schedule outside of this time limit due to any existing commitments. If the Client fails to reschedule within the 2 month time period, Lullaby Photography has the right to cancel the booking with all payments made non-refundable. Session can be rescheduled only once, after that booking fee will be lost.
If the Client's gives less then 3 hours notice of cancellation the non-refundable booking fee will be lost.
Any longer than 15 minutes lateness – Lullaby Photography reserves the right to cancel and the non-refundable booking fee will be lost. Up to 15 minutes of lateness will be accepted, however it will be taken away from your session time.
Sickness – once the session starts it cannot be rescheduled. Please keep in mind that we have to keep studio environment healthy and sickness free as possible for all Clients. Please do not attend the studio with a sick/unwell child. Once session has started session fee will be charged.
In case of Cake Smash & Splash – due to specific nature of the session – and custom made cake it is impossible to reschedule. In case session is cancelled booking fee is lost.
If Client's gives less than 3 hours notice of cancellation or did not turn up at the viewing appointment Lullaby Photography reserves the right to charge an additional £25 fee for any future viewings arranged.
Studio sessions are taking place at Dixons Shopping Centre Unit 24 159 Reepham Road NR6 5PA Norwich Norfolk. There is a free parking space provided for all Lullaby Photography customers. Cars are parked at your own risk.
Location/Outdoor sessions – Lullaby Photography takes no liability for any injuries, insects bites, damage or loss at the location. Parking charges – Client is responsible to cover their own costs.
Outdoor sessions – Lullaby Photography will discuss with the Client during consultation the where and what time the session will take place. It is essential that the Client arrives at the agreed time – there is only a small window of time for outdoor sessions due to preferred lighting conditions. Up to 15 minutes of lateness will be accepted, however it will be taken away from your 2 hours session time.
Any longer than 15 minutes lateness – Lullaby Photography reserves the right to cancel and the non-refundable booking fee will be lost. In case of bad weather- forecast/warning or on the day the session will be rescheduled for a different date. (Please note that it is still ok for sessions to go ahead with overcast skies but rain is a cancelling factor). It must be clearly communicated and confirmed between Lullaby Photography and the Client that the session is cancelled and a new session agreed.
Vouchers are valid for a period of 12 months from the date of purchase. Cannot be redeemed after expiry date. Services must be pre-booked. Vouchers can be redeemed by phone, online or in person only. Redemption contact details are provided on the voucher. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the order’s cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of booking.
Vouchers are non-transferable and cannot be exchanged for cash.
Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.
In the unlikely event that a session needs to be cancelled by Lullaby Photography studio, a new gift voucher shall be issued and shall be valid for a further 12 months. In the event that a session is cancelled by a voucher holder no refund shall be given.
Copyright & Reproduction
Copyright is retained by Lullaby Photography at all times throughout the world. No image can be copied, scanned or reproduced in any form without the prior consent of Lullaby Photography.
The Client may not alter or add to or manipulate a picture by any means or reproduce a picture in whole or in part as an element within, or as a montage with, another picture without Lullaby Photography written permission.
Permission to reproduce a picture for personal use (not commercial) – print release – is granted to the Client by Lullaby Photography only when digital images are purchased and paid for in full by the Client.
Please note that only when digital copies purchased form Lullaby Photography then
the Client can request a print to be ordered.
Use of Images
Lullaby Photography retains the right in all cases to use any pictures for the purposes of displays, advertising, portfolio, publication or promotion, of its work. The Client recognizes that the Photographer may reproduce, publish (including internet), exhibit and otherwise use images created here under, without specific identification of persons or events, as samples of work to be shown to prospective clients, for instructional purposes, as samples of work to be displayed for marketing or competition.
Storage of Digital Files
Lullaby Photography reserves the right after a period of 6 months from the Client's session date to delete all or any images. After receiving purchased images Lullaby Photography will no longer be responsible for storing Clients image files. After receiving USB or disc it is Clients responsibility to check the images. If there is USB/disc faulty Lullaby Photography will replace it at no extra cost. After 3 months it is no longer Lullaby's Photography responsibility. Please make sure that you make multiple copies on your computer, cloud or any other storage.
Cameras, mobile phone cameras and camcorders are not permitted during any session, in studio or on location.
Lullaby Photography shall be entitled to use its judgment regarding the style and artistic input in the production of pictures. This includes but is not limited to poses, props and number of images taken. Due the willingness of subjects it may not be possible to capture all the pictures requested, or images to the client’s full expectations. In the event of uncooperative children at a session of any kind, for any reason, Lullaby Photography may not be able to capture any, or all the images the Client may have requested or expected. The Client is responsible for all children at all sessions. Images are selected and fully edited before presenting to the Client. Additional edits are carried out at the discretion of Lullaby Photography, and may incur an additional charge.
Fulfillment of Obligations
Lullaby Photography shall not be liable to the Client for any failure, in whole or in part, to fulfill its obligations where failure arises as a result of an event or circumstances beyond its control, which may include (but are not limited to) equipment failure, illness or injury. The Client understands and accepts that the photographic coverage will be as Lullaby Photography professional expertise determines.
Special requests are not binding instructions, although every effort is made to comply with the Client’s wishes. In the unlikely event of total photographic failure, loss of digital images or cancellation of the contract by Lullaby Photography, liability shall be limited to a full refund of all monies paid, although every effort will be made to re-take the photographs.
Releasing photographs online by the Client (i.e. Facebook, blog or any other online channels) are prohibited unless done so with the low-resolution copies that entail the branding of the photographer (i.e. watermark on the image)
I (Client) understand and accept the conditions of this contract. I agree to abide by its terms of agreement set out in it. I understand that the terms of this agreement cannot be changed unless agreed by both parties in writing. By purchasing and booking (paying session fee) Client does agree on Term and Conditions stated above.
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